RETURNS / EXCHANGE
Items may be returned for exchange within 10 days of receipt, unwashed, unworn with original tags and receipt or copy of purchase.The process time for returns and exchange is usually 3-5 business days of receipt. Golden One has full discretion in determining if items are in original condition when returned. Shipping costs are non- refundable. Return handling, duties and shipping costs are the responsibility of the purchaser. Also the risk of loss on return is the responsibility of the customer. If an order has been ordered incorrectly or incorrect information written for return/exchange the customer is also responsible for any incurred costs.Please ensure you fill out our Exchange Form and return unworn, unwashed, tagged item with the receipt or copy with Unique Code (that you will get from us via email. Please see the form for further details) to the address below. We apologise in advance that we may not be able to exchange to your selected choice(s) due to availability.
GOLDEN ONE Customer Service. P.O. Box 217, Glen Iris. Victoria. Australia. 3146