GOLDEN ONE SIZE CHART

XS/6 S/8 M/10 L/12 XL/14 XS/S M/L
One Size. O/S 8-14
AU/NZ/UK 6 8 10 12 14 6-10 10-14
France 34 36 38 40 42 34-38 38-42
USA 2 4 6 8 10 2-6 6-10
Sweden 32 34 36 38 40 32-36 36-40
Japan 7 9 11 12 14 7-11 11-14

All Information

ORDERS & SHIPPING

*All costs listed are in Australian Dollars.

 THE MODEL TO DATE. We would like to ship for free and also absorb any taxes possible but due to our costing model we have decided to offer the garment at the best price so unfortunately we cannot absorb the costs. We have subsidized part of the shipping cost but not all. As we grow, we plan to bring more savings to you.

Until then, we appreciate your support and trust you are glad of the super quick delivery along with the cost/value we are already providing. 

LOCAL AUSTRALIAN ORDERS. Local orders are typically processed between 1-3 business days using Express to courier. Track your package at Australia Post or DHL

A business address is advisable where possible. If no-one is available for the package receipt, Courier will leave a card for the customer to organize re-delivery with an option to leave at a desired location.

COST OF SHIPPING WITHIN AUSTRALIA.  

Quick Orders Average $20           

Processing may take longer depending on order volume. We will do our best to ensure stock but can be delayed due to demand. In event of any extended shipping delays we will inform you. Tax in Australia is the standard GST 10% this will be charged to each order. Pre-orders typically ship in 4-6 weeks but is style dependent. Please liaise with us directly via email on any pre-orders.

INTERNATIONAL ORDERS. 

COST OF SHIPPING INTERNATIONAL. 

Orders a re dependent on weight. Please see at time of order.                 

We will try to process as quickly as possible. Our partner DHL Express typically takes 3-5 business days using Express to courier.  Track your package with Australia Post or DHL.

A business address is advisable where possible. If no-one is available for the package receipt, Courier will leave a card for the customer to organise re-delivery with an option to leave at a desired location.

Golden One is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about the rules and regulations that may apply to your purchase. To help calculate charges depending on your country there is a world Duty Calculator online or link with your customs office. Even with the above shipping methods, transit times may vary due to customs procedures, of which we have no control. If you are having trouble re duties or delayed shipment and have not heard from us, please don’t hesitate to contact us and we can investigate from our end.

Tax: We are not required to collect any sales tax on any orders outside Australia. For any questions about your order you can always email info@goldenoneclothing.com

If an order is refused on being sent from Golden One, the purchaser is still responsible for the original shipping charges and any import fees that may have been incurred on the package along with the cost of returning the package. This amount will be deducted from the exchange. Also the risk of loss on return is the responsibility of the sender in conjunction with the courier used to return. If an order has been ordered incorrectly or incorrect information written for return/exchange the customer is also responsible for all the incurred costs.

RETURNS / EXCHANGE

Items may be returned for exchange within 10 days of receipt, unwashed, unworn with original tags and receipt or copy of purchase.The process time for returns and exchange is usually 3-5 business days of receipt. Golden One has full discretion in determining if items are in original condition when returned. Shipping costs are non- refundable. Return handling, duties and shipping costs are the responsibility of the purchaser. Also the risk of loss on return is the responsibility of the customer. If an order has been ordered incorrectly or incorrect information written for return/exchange the customer is also responsible for any incurred costs.Please ensure you fill out our Exchange Form and return unworn, unwashed, tagged item with the receipt or copy with Unique Code (that you will get from us via email. Please see the form for further details) to the address below. We apologise in advance that we may not be able to exchange to your selected choice(s) due to availability.

GOLDEN ONE Customer Service. P.O. Box 217, Glen Iris. Victoria. Australia. 3146

ETHICS & COMPLIANCE

ETHICAL & COMPLIANT SOURCING.

It all starts with the factory and finishes with the factory. Unless you have a great sourcing partner nothing happens. Our factories are the reason we exist at all. As with all partnerships you tend to carry the same ethics and work practises. The factories we work with, also work with various other brands and as a collective we all help to build an overall 'global' standard. The factories are compliant with internationally recognised: WRAP, BSCI and SEDEX certificates just to name a few. Irrespective our factories continuously strive towards perfecting process and a more sustainable footprint.  Given the Golden One brand is made up of Silk, it is important that the factory is a technical specialist to the highest standard. This partnering also enables us to get visibility of and to manage our supply chain which is critical to our existence, including our service to you. Our sights are set on constantly looking for any innovations to implement in order to make better garments, better service and to reduce waste. 

PHILOSOPHY TO HELP REDUCE THE FOOTPRINT. 

The idea of timeless and season-less Silk fashion, means slowing down the purchasing, reducing markdowns and garments holding their value, more versatility and usage also adopting the mantra of 'less is more'. Golden One also celebrates the creative wearer, which is why we have used the word ‘vintage’ rather than ‘sale’. We encourage the dresser to be inventive and to get the most from her garment. How she wears, even her attitude on the day, brings new life to each garment. Beautiful easy silk garments that can even be worn to sleep. Golden One garments will act as heirlooms, kept and passed down and around, that is what we envisage when you purchase a Golden One piece. 

WHOLESALE

Online Only.
Contact: info@goldenoneclothing.com

STOCKIST

Online Only. Contact: info@goldenoneclothing.com.